TERMS OF USE AGREEMENT

Effective Date: March 1, 2026

Introduction

Welcome to A-2-Z Tree and Stump Removal LLC (the "Website"). This Terms of Use Agreement (the "Agreement") is made and entered into by and between you and A-2-Z Tree and Stump Removal LLC (the "Company", "us", "we", or "our"). This Agreement sets forth the terms and conditions that govern your use of and access to the Website and any products, materials, and services provided by or on the Website (collectively, the "Services").

1. Acceptance of this Agreement

1.1 Acceptance Through Using or Accessing the Services

By accessing or using the Services (or by clicking on "accept" or "agree" to this Agreement when prompted), you agree to be bound by the terms and conditions of this Agreement on behalf of yourself or the entity or organization that you represent.

1.2 Eligibility Requirements

To use the Website or any Services, you must be:

At least 18 years old

Not using the Services for competitive purposes

1.3 Changes to this Agreement

We may update this Agreement at any time. Continued use of the Services means you accept the updated terms.

2. Access to the Services

We reserve the right to modify or discontinue services at any time without notice. We are not liable for any interruptions.

3. Use of Services

You agree to use our services lawfully and not engage in:

Spam or unauthorized communication

Misrepresentation or impersonation

Uploading harmful software

Unauthorized access attempts

4. Services & Payments

4.1 Service Requests

Submitting a form or requesting a quote does not guarantee service but may create a service agreement upon acceptance.

4.2 Pricing

All pricing will be clearly communicated before service execution.

5. Appointments & Cancellations

Appointments must be scheduled in advance

Cancellations should be made within a reasonable timeframe

We reserve the right to reschedule due to weather or safety concerns

6. Intellectual Property

All website content belongs to A-2-Z Tree and Stump Removal LLC and may not be copied or reused without permission.

7. User Content

You are responsible for any information submitted through forms or communications.

8. SMS & Communication Terms

By submitting your information through our website or forms, you agree to receive communications from us, including:

Calls

SMS messages

Emails

These may include appointment confirmations, updates, and promotional messages.

Message and data rates may apply. Message frequency may vary.

You can opt out anytime by replying:

STOP to unsubscribe

HELP for assistance

Or contact us at:
📞 980-868-3908
📧 [email protected]

We do not sell or share your information for third-party marketing.

9. Third-Party Services

We may use third-party tools (such as CRM platforms like GoHighLevel) to manage communications and customer data. We are not responsible for outages or issues from these platforms.

10. No Warranty

All services are provided "as is" without guarantees. Results may vary depending on conditions.

11. Limitation of Liability

We are not liable for:

Property damage caused by pre-existing conditions

Delays due to weather or external factors

Indirect or incidental damages

12. Indemnification

You agree to hold the Company harmless from any claims arising from your misuse of the Services.

13. Governing Law

This Agreement is governed by the laws of the State of North Carolina.

14. Contact Information

For any questions regarding these Terms, contact:

📍 A-2-Z Tree and Stump Removal LLC
📍 1424 Weststone Dr, Charlotte, NC 28208
📞 980-868-3908
📧 [email protected]

15. Carrier Liability Disclaimer

A-2-Z Tree and Stump Removal LLC is not responsible for any delays, failures, or errors in the delivery of SMS or other communications caused by mobile carriers, internet service providers, or third-party platforms.

Carriers are not liable for delayed or undelivered messages.

Message delivery is subject to effective transmission by your mobile carrier and may be affected by factors outside of our control, including but not limited to network availability, device compatibility, or service disruptions.

By using our Services and opting in to receive SMS communications, you acknowledge and agree that A-2-Z Tree and Stump Removal LLC shall not be held liable for any issues related to message delivery or transmission.